City of Saginaw, Michigan

May 16, 2022 SAGINAW, MI –The City of Saginaw will resume collection efforts and water service shut-offs for delinquent City of Saginaw utility accounts beginning Monday, July 18, 2022.

The City previously suspended water shutoffs in 2020 due to the COVID-19 pandemic. The City has worked diligently over the past 18 months to assist citizens and businesses who are struggling financially, and help connect them to the available financial assistance from local agencies. Prior to resuming shutoffs for non-payment, Fiscal Services staff will continue their efforts to contact all Water/Sewer Customers who are behind on their payments advising them
to make payment arrangements and/or seek assistance with payments from 211 Northeast Michigan, MSHDA Michigan Homeowner Assistance Fund, Michigan Department of Health and Human Services or Saginaw County Community Action Committee. Any account shown as delinquent with no recent payment activity or approved payment arrangement will be in jeopardy of disconnection beginning Monday, July 18.

“This is an issue where there are no easy answers,” said Tim Morales, City Manager. “However, we must begin collecting on City of Saginaw utility accounts to support and maintain our infrastructure. We want to make sure our citizens are aware of the July 18 date for water shutoffs and give time to make payment arrangements or apply for the available financial assistance.”

Customers with past due balances will receive a red card notice instructing them to contact Water Billing customer service at 989-759-1450 to pay off their past due balance or make payment arrangements by the July 18, 2022 deadline in order to avoid water service shut off or collections.

The city is also encouraging utility customers that are struggling to pay their bills to seek financial assistance by contacting one of the following:

"We are pleased we could keep the water flowing to families and businesses experiencing financial struggles over these past two years, said Lori Brown, Finance Director. “We know some customers continue to struggle financially, so financial assistance programs and payment plans are available to help our customers get back on track. We will do all we can to work with our customers through this process.”

For more information regarding water and sewer account payments, contact (989) 759-1450. When making payments, citizens are advised to use online options, pay-by-phone, or the payment drop box located in the back of City Hall. Visit for information regarding payment options.