The City previously suspended water shutoffs in March 2020 due to the ongoing COVID-19 pandemic. Prior to resuming shutoffs for non-payment, Fiscal Services staff have attempted to contact all Water/Sewer Customers who are behind on their payments advising them to make payment arrangements and/or seek assistance with payments from 2-1-1. Any account shown as delinquent with no recent payment activity or approved payment arrangement will be in jeopardy of disconnection beginning June 15.
The city is encouraging utility customers that are struggling to pay their bills to seek
financial assistance by contacting one of the following:
• 211 Northeast MI at 1-888-636-4211, hearing impaired callers call MI-RELAY at 1-800-649-3777
• DHHS for state emergency relief at 989-758-1100
City utility customers may also contact Water Billing customer service at 989-759-1450
to make payment arrangements during business hours of 8:00 a.m.-4:00 p.m., Monday through Friday.