City of Saginaw, Michigan

Water/Sewer Customer Accounting

The Customer Accounting Division is responsible for the billing of all water and sewer revenue from users of the system. This involves initiating new accounts; insuring that accounts are read edited and billed in a timely manner; as well as closing accounts when requested. The staff handles all payment arrangements, initiation of meter checks, discontinuance for collection and skip tracing.

NOTE: THIS OFFICE DOES NOT ACCEPT MONTHLY PAYMENTS. Payments are accepted in the City Treasurers' Office and online.

Water & Sewer Rates

Rates & Fees

City Hall, First Floor
1315 S Washington Ave
Saginaw, MI 48601
Phone - (989) 399-1311
Fax - (989) 759-1467

Things to remember...

Office hours for the Treasury, Income Tax, Assessor, Water and Sewer Accounts, and the City Clerk are 8:00 to 4:00 P.M.
Payments are considered received upon receipt. Postmark dates are not accepted as received by the due date for any payment with the exception of income taxes.
Payments deposited in the drop box after 4:00 P.M. will be processed on the next business day.

How do I turn On/Off my Water Service?

What are the late fees and when are they applied?

How do I have my Water/Sewer service restored?

Why are there previous balances on some properties?

Can I view and pay my water bill online?