City of Saginaw MI -
STARS TO START NEW ROUTE SYSTEM ON AUGUST 21, BOARD APPROVES SERVICE CHANGE

Saginaw Transit Authority Regional Services (STARS) is on track to start a new bus route system on August 21. After taking into consideration public comments and other input, the STARS Board on Monday, June 26 approved a major service change in the form of the new route system. Maps of the new route system are available at the STARS Transit Center customer service desk and will be available online at www.saginaw-stars.com starting Thursday, June 29.

"This new route system is the direct result of Saginaw telling STARS what is needed, so a big thank you is due to Saginaw. I also thank the Board for adopting the change. Since last fall, STARS has conducted hundreds of surveys, held two public hearings, hosted multiple round table discussions with many different community members, worked with community-based groups on outreach, and listened closely to our riders. I’m confident that the new system is a step in the right direction,” said Glenn Steffens, Executive Director of STARS, adding, “We aren’t finished yet. As we get replacement buses, we’ll add those in and expand these routes. The new system was designed with expansion in mind."

The new routes will run on a one-hour cycle instead of a 40-minute cycle, but, according to Steffens, many riders will see shorter commute times. The new system will allow transfers between bus routes, so riders won’t always have to go to the STARS Transit Center for connections. Buses will use the highway more often in order to avoid train tracks, which can cause delays on many of the routes STARS now operates. "Simply put, it’s designed in a smarter way. This doesn’t come from a millage or fare increase - STARS is maximizing existing resources to do more," said Steffens.

"Now that Phase 1 is complete, we start Phase 2 – education. We have about 2 months to get the word out about the new route system, which starts August 21," said Steffens. Under the Board-adopted plan, STARS will offer help desk services at its Transit Plaza to get the public ready for the change. According to Steffens, there’s more information on the way regarding the transition which STARS will advertise throughout the summer.

"Over the next week, STARS will set a schedule for help desk hours, where we can walk each rider through what their day will look like under the new routes. We’ll publish timetables for the new route systems, updated hours of operation, and other helpful bits as they become available. If you have any questions or suggestions, stop by or give us a call at 989-907-4000. We want to ensure that every rider gets proper help and attention," said Steffens.

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